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Kingsbridge Help & Support

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Kingsbridge Help & Support

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Belfast Hospital

UK 028 90 667 878  ROI 048 90 667 878 

North West Hospital

UK 028 7776 3090  ROI 048 7776 3090 

Cosmetech At Kingsbridge

NI 028 9042 3200   ROI 048 9042 3200 

Sligo Hospital

ROI 071 916 2649 

Cross Border Health Team

ROI 048 9068 8858 

Need To Get In Touch?

Have a query or wish to book an appointment? Text BOOK to 66777 & We'll Call You Back

Patient FAQs


What are the hospital visiting times?

Please note that our visitor policy is subject to review and change - due to Covid 19.  If you plan to visit a relative or friend please enquire in advance.

Visiting hours are flexible but visits during the hours of 10.30am and 9.30pm are preferred. For security reasons and to ensure ease of access we ask patients who will be receiving visitors after 9.30pm to inform the nursing staff during the day.

Visitors with colds or flu or other infectious diseases are asked not to visit the Hospital until they are better.

All visitors must report to the Nursing Station on arrival.


Do I need to make an appointment to see a Consultant?

We don’t operate a walk-in facility for consultations. If you would like to make an appointment to see a Consultant and wish to visit our Ballykelly hopsital please submit your enquiry online using our simple online quick contact form, or call us Monday - Sunday, 9am - 9pm using the relevant number below:

  • NI enquiries - 028 7776 3090
  • ROI enquiries - 048 7776 3090


Which treatments require a medical referral?

Not all treatments require a referral from clinician or GP. To find out if you will need a referral please email infonw@kingsbridgeprivatehospital.com  or call us using the relevant number below.

  • NI enquiries - 028 7776 3090
  • ROI enquiries - 048 7776 3090


How will I know the location of my appointment?

When you receive your appointment confirmation you will be notified of your appointment location.


What car parking facilities are available at the hospital?

Kingsbridge North West Hospital in Ballykelly is set within beautiful grounds with ample car parking for patients and visitors. The hospital also offers a tranquil and stress free environment to make recovery as relaxing as possible. The Hospital boasts landscaped gardens where you may, at your Consultant’s discretion, take exercise or just enjoy sitting in the fresh air.


Are there any age restrictions for procedures carried out at Kingsbridge Private Hospital?

Surgical procedures can be carried out on patients aged 4 years old and over.

Kingsbridge Private Hospital considers patients an adult from 13+ but Endoscopy procedures are a little different. If you are unsure, please contact us at infonw@kingsbridgeprivatehospital.com  or call us using the relevant number below.

  • NI enquiries - 028 7776 3090
  • ROI enquiries - 048 7776 3090


What are the opening times for Imaging, Scan and X-Rays?

Operating hours for X-ray are the same as our Hospital opening hours. Patients MUST have a referral for x-ray. If you do not have a referral we may be able to arrange this through one of our GPs at an additional cost.

MRI, CT and Ultrasound are by appointment only. For further information please call 028 7776 3090


How long do you have to wait for an appointment for a scan?

It is currently taking up to 5 working days to be triaged by radiology following receipt of a referral. Current wait times for an appointment following triage is approximately 4 weeks.


How do I get the results of my scan and who receives the diagnostic report?

In most cases for X-Ray, Ultrasound, MRI and CT your report will be returned to your referring clinician within 48 working hours. They will then be in touch to arrange a review appointment to discuss these results.


How do I obtain a copy of my patient notes or information relating to SAR?

For any information relating to SAR, please contact the Governance Department at governance@kingsbridgehealthcaregroup.com


Do you have a restaurant?

We have a restaurant within Kinsgbridge North West Hospital, with breakfast, lunch and dinners available for purchase. There is also a snack menu where you are welcome to order sandwiches, wraps and toasties. Opening times are 8:30am – 5pm


What are the hospital opening times?

Our reception hours are 9am – 9pm 7 days a week.


Does Kingsbridge North West Hospital accept health insurance?

The Hospital has agreements with all major health insurance companies, including BUPA , Aviva PPP, WPA, VHI and Quinn Healthcare. We advise you to contact your insurance company beforehand to inform them of your consultation/admission date to authorise payment.


What treatments, surgeries and services does Kingsbridge North West Hospital provide?

Colorectal                                                                    Oral Surgery

Cosmetic Surgery                                                        Orthopaedics

Ear, Nose and Throat                                                   Paediatric Surgery

Gastroenterology                                                        Pain Management

General Surgery                                                          Urology

Gynaecology                                                               Vascular


We also offer the following Specialist Clinics: -

Cardiology                                                                   Chiropody

Dermatology                                                               Health Screening

Paediatric Medicine                                                    Occupational Health

Physiotherapy                                                              Old Age Psychiatry



Do I need to get referred to your GP?

You will require a GP referral or NHS/HSE referral to see a consultant at Kingsbridge North West Hospital. This referral will allow our appointments team to pair you with the correct consultant and provide the best treatment possible. If you have any questions, please contact our appointments team who will talk you through the process.


Do I pay for my appointment on the day or do I receive an invoice in the post?

All procedures must be paid for either in advance or on the day of your appointment.


Is there a charge for a review appointment?

Yes. The review charge varies by Consultant. The cost information will be provided in advance of any consultation.


Can payment be made in Euros and Sterling?

Payments can only be made in Pounds Sterling at our Belfast & North West Hospital.

Payments can only be made in Euros at our Sligo Hospital.


How much are the repayments?

This will depend on the amount you borrow and whether you pay a deposit. Our staff will show you, completely without obligation, the monthly repayments for your particular treatment. We offer payment plans over 24- 60 months, at 16.9% APR.

You can check the monthly repayments for your treatment by entering the cost in the Chrysalis calculator:


How do I apply?

You will need to complete a straightforward, online credit application which is sent to you by email.

The information is sent to the lender immediately and a reply is usually received by return. You can then either sign a credit agreement that we print for you, or have it emailed for you to complete at home.


How much can I borrow?

You can borrow between £350 and £25,000, subject to status. Kingsbridge Private Hospital will confirm the cost of your treatment or procedure in advance of the application being submitted. You must be over 18 to apply, and you must have lived in the UK for at least 3 years.


How long is the term of the Payment Plan?

We offer terms from 24 months to 60 months. Following the application, the various terms will be made available for you to consider.


Do I have to pay a deposit?

A deposit is not required, but if you want to pay one and so reduce the amount you borrow, this is completely up to you.


How do I make the repayments?

The monthly payments are collected by Direct Debit, starting one month after you sign the credit agreement, and are subject to the usual guarantee from your bank.


What if I decide that I don’t want the finance?

There is a statutory ‘cooling off’ period of 14 days after signature during which you can cancel the credit agreement with no cost to you. However, if you have started any treatment which would have been financed, you will have to make other arrangements to pay for it.


When can I start the treatment?

Treatment can start immediately after the statutory 14 day ‘cooling off’ period has ended.


Who provides the finance?

The finance is arranged through Chrysalis Finance Ltd., a company authorised and regulated by the Financial Conduct Authority to carry out the regulated activity of credit broking under Firm Reference Number 631193


What is the NI Planned Healthcare Scheme?

UK/ROI legislation means that you have the right to receive medical treatment in Northern Ireland and skip the HSE waiting list. The HSE will pay the bill.


Do you provide assistance in completing HSE forms for treatment reimbursement under the Cross-border NI Planned Healthcare Scheme?

Our dedicated One2One team will be there every step of the way for Cross-Border patients and will assist in the completion of HSE forms and explain the process in full.


Who can qualify for Cross Border Healthcare under the NI Planned Healthcare Scheme?

Cross Border healthcare treatment is only available to Irish residents who qualify for public health care. You can’t get cross border treatment if you’re a private patient in Ireland.

Having private health insurance does not exclude you from the NI Planned Healthcare Scheme. But you cannot use your private health insurance to access your referral for healthcare abroad.

Only a GP or a Consultant you are attending in a public capacity can refer you for Cross-Border treatment.

You must travel to access healthcare. You cannot use telemedicine, for example an outpatient consultation abroad by Skype or video, at any time during the NI Planned Healthcare Scheme process.

You do NOT need to be on a waiting list to become eligible for this scheme, it is open to any citizen.


What types of healthcare are covered under the NI Planned Healthcare Scheme?

You can get healthcare in Northern Ireland if you qualify for that healthcare as a public patient in Ireland.

Your GP or Consultant can tell you if the healthcare you want to get abroad is publicly available in Ireland and if you qualify for it.

There is no list of specific healthcare you can get abroad under NI Planned Healthcare Scheme.

Generally, if the healthcare is available publicly in Ireland, you can be referred for the same healthcare abroad. But there is some specific healthcare that are not covered by the scheme.


What types of healthcare are NOT covered under the NI Planned Healthcare Scheme?

  • organ transplants
  • any long-term care that helps people do everyday tasks such as nursing home care
  • vaccination against infectious diseases
  • clinical trials
  • drug therapies that aren't currently provided publicly in Ireland


Do I need to be on a waiting list?

No. The cross-border NI Planned Healthcare scheme is open to any person that would be entitled to treatment in an Irish hospital.


How much will I be reimbursed after receiving a treatment abroad?

Patients will be reimbursed the same amount as they would receive in their own country for the same type of healthcare. If the treatment abroad is cheaper than in the home country, the reimbursement will reflect the real price of the treatment.


How will I know what the costs for my treatment would be in an Irish hospital?

Our dedicated Cross-Border NI PLanned Healthcare Team will be available to advise on what treatments are covered, treatment costs and the reimbursement amount. They will guide you through the simple steps involved to start the process to get you treated quickly and conveniently at our Belfast hospital and will liaise with the HSE on your behalf.

Phone 048 7776 3090y to speak to our Cross Border NI Planned Healthcare Advice Team, who will talk you through what’s involved to get you off the waiting list and get your treatment started. Alternatively, email infonw@kingsbridgeprivatehospital.com for more information or to arrange a call-back.


What about “after-care”?

Depending on your treatment you will be advised on the after-care program.


Do I have to tell my G.P?

Although going abroad for medical treatment is your choice and decision, it is a good idea to inform you G.P. of your proposed treatment.  Your G.P. may be a point of contact with the after-care in which you receive when you return home.


How much will it cost?

The cost of each procedure will vary.  You will need to pay for your treatment directly to the hospital or clinic.  On arrival home, send in your invoice to the HSE for reimbursement. Your travel expenses and/or accommodation costs are not covered under the directive.
Medical procedures always have a risk of complications; in the same way you choose a trusted healthcare provider in your home country, there are several things you can do before travelling abroad for healthcare.  Asking a family member or friend to travel with you can also prove to be a valuable support. Most importantly, you should:

  • Consult with a doctor at home and find out whether you are a suitable candidate for the treatment.

  • Research the procedure so you understand how to prepare and what to expect after treatment.

  • Do a quality check of the hospital and doctor. What accreditation do they have? How often has the doctor performed this procedure? What will happen in case of a complication?

  • If possible speak to patients who have visited that clinic and read patient reviews.


How do I apply for a refund of the cost of treatment?

To get a refund of the costs that you pay for your treatment, you and our Cross Border Healthcare Team will complete the HSE Cross-Border Healthcare Directive Pro-Forma Invoice (pdf) and submit it with the invoice and receipt from Kingsbridge Private Hospital.
The refund will only be made to the patient (or to the parents of a child patient).

Our dedicated Cross-Border Healthcare Team will assist with the refund process and liaise with the HSE to ensure it is processed quickly and efficiently.

Phone 048 7776 3090 to speak to our Cross Border NI Planned Healthcare Advice Team, who will talk you through what’s involved to get you off the waiting list and get your treatment started. Alternatively, email infonw@kingsbridgeprivatehospital.com for more


Should I arrange follow up care?

Our Cross Border NI Planned Healthcare Team will be able to advise on any follow-up care that might be required. Generally speaking, the doctor will advise you on how long you should stay in the hospital, how long you should wait before returning home, and discuss your follow-up care options.


When can I go home after treatment?

This depends on the type of procedure you’ve had, your general condition, and how long your journey home will take. However, some procedures have a longer follow-up time, such as surgeries of the eyes, ears, abdomen, and vascular system. It is most important to check with your consultant before making travel arrangements.


What are the benefits of travelling to Kingsbridge Private Hospital for treatment?

  • No waiting lists, quick response and immediate action.
  • Excellent medical care in a reputable hospital with leading surgeons and the latest technology.

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Help & Support

Kingsbridge Help & Support

For enquires on post operative support, cancellations, test results and payment

Click for HELP