Job Summary
One-to-One service is to provide a high-quality face-based customer service to patients across all specialties offered by Kingsbridge Healthcare Group. You will meet patients face to face and discuss process, application and answer any queries they have by liaising with other departments. The post holder will also be responsible for Cross Boarder patient’s pathway from consultation right to post op review. Provide all paperwork, costing, reimbursement rates, advised on correct documentation.
Key Responsibilities:
- Work as part of a team to ensure the smooth running of department
- Ensure mailbox is up to date at all times
- Use the find daily to ensure all patients are met or provided with paperwork
- Follow up on out of hours patients
- Meet patients on cataract buses (TD buses)
- Ensure relevant paperwork is ready for patient to get upon discharge to enable them to claim for their procedure
- Ensure patients documentation for Cross Boarder is correct.
- General enquiries from multiple departments
- Regular contact with the HSE, answering all queries in relations to patients going through CBD
The above list is not exhaustive and additional / alternative tasks may be required from time to time as directed.
Person Specification:
Qualifications & Experience
Essential:
- 5 GCSE grades A-C including Maths and English or equivalent
- Evidence of experience in the full MS Suite including Word and Excel
- Previous administrative, customer service or sales experience
Desirable:
- Previous experience in a hospital administrative environment
Special Knowledge and Skills
Essential:
- Understanding of the Data Protection Act and importance of confidentiality
- Confidence in your ability to deal with changing deadlines
- Understand the role of teamwork in providing quality service
- Ability to work accurately with attention to detail
- Demonstrated ability to problem solve
- Highly organised and a proven ability to prioritise
Desirable:
- Knowledge of medical terminology
Personal Attributes
Essential:
- Excellent interpersonal and customer facing skills
- Strong communication skills, both written and verbal
- Strong negotiation skills
- Ability to relate to staff at all levels
- Tact and diplomacy
- Motivated and enthusiastic
- Experience of working on own initiative
- Business acumen
To apply, please complete the attached application and equality monitoring form.
Closing date for applications is Thursday 13th January 2022 at 4PM.
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